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Our Guarantee
Product Guarantee If you purchase our boxes
and are not satisfied, you can return them within
(10) days from your delivery arrival date for a
refund. No partial returns are offered and all
returns are subject to a 15% restocking charge.
You have to arrange for, and pay for return
shipping. Your credit card will be credited once
the packages are received by our warehouse.
Shipping Guarantee If your order does not
arrive within (3) business days of your expected
delivery date, you may return or refuse your order
for a full refund, including delivery and return
shipping. Your credit card will be credited once
the packages are received by our warehouse. Please
check our shipping information page to check your
current expected delivery time. Please note that
the first shipping day is considered the first
business day after your order placement, provided
your order was placed before 4pm.
Please Note: If your delivery does arrive
after the expected delivery date, and you decide
to keep your order, no credits or discounts of any
kind can be offered.
Lost Delivery If your order is considered
"lost" or delivered to the wrong location without
correction, your credit card will be credited the
full order amount, including all shipping charges
once our shipping company has completed their
package tracing process.
Delivery Refusal If you refuse delivery of
an order arriving within the delivery grace period
your account will be credited once the packages
are returned to our warehouse less applicable
delivery charges to and from your destination.
Please note that our shipper charges $11/package
for refusals. Such fees will be deducted from your
credit. |
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